Privacy Policy – How magnum96 Collects, Uses, and Protects Your Data

1. Introduction and Scope

This Privacy Policy ("Policy") describes how magnum96 ("magnum96", "we", "us", "our"), the operator of the online gaming platform accessible at magnum96.co, collects, processes, stores, and protects personal data relating to individuals ("you", "the User") who visit, register with, or use the magnum96 platform in any capacity.

By accessing the magnum96 platform, creating an account, or using any of our services — including live casino, slots, table games, sportsbook, or customer support — you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy applies to all personal data processed by magnum96 in connection with the platform, including data collected through the website at magnum96.co, in-platform communications, customer support interactions, and related digital channels. It does not apply to third-party websites or services that may be referenced on the platform, and magnum96 accepts no responsibility for the privacy practices of such third parties.

magnum96 is committed to processing your personal data in a manner that is lawful, fair, transparent, and consistent with applicable data protection legislation. This Policy is reviewed and updated periodically to reflect changes in our practices, legal obligations, and regulatory guidance.

2. Data We Collect

magnum96 collects the following categories of personal data in the ordinary course of operating the platform:

2.1 Registration and Identity Data

• Full legal name, date of birth, and gender
• Residential address, including city, state/region, and postcode
• Email address and mobile phone number
• Username and encrypted password
• Government-issued identification documents submitted for KYC verification (e.g., MyKad, passport)

2.2 Financial and Transaction Data

• Deposit and withdrawal amounts, dates, and methods
• Payment method details (eWallet identifiers, bank account references, cryptocurrency wallet addresses) — note that magnum96 does not store full card numbers or bank account credentials
• Account balance and transaction history
• Details of bets placed, game results, and winnings

2.3 Technical and Usage Data

• IP address and approximate geographic location
• Device type, operating system, and browser information
• Session data including login timestamps, session duration, and page navigation
• Game and betting activity logs
• Communication preferences and in-platform notification settings

2.4 Communication Data

• Records of live chat, email, and support interactions
• Complaints, feedback, and dispute correspondence
• Responses to surveys or promotional communications where you have opted in

3. How We Collect Your Data

magnum96 collects personal data through the following means:

1. Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in any promotional activity on the platform.
2. Automatically: Through technical systems and cookies when you access and use the magnum96 platform. This includes IP address logging, session tracking, device fingerprinting for security purposes, and analytics data.
3. From third parties: From identity verification service providers engaged by magnum96 to assist with KYC and AML compliance; from payment processors in connection with deposit and withdrawal processing; and from fraud prevention and risk management service providers where this is necessary to protect the integrity of the platform.

4. Legal Basis for Processing

magnum96 processes your personal data on the following legal bases under applicable data protection law:

• Contractual necessity: Processing required to perform the contract between you and magnum96 — including account registration, game access, financial transaction processing, and customer support.
• Legal obligation: Processing required for magnum96 to comply with its legal and regulatory obligations, including anti-money laundering (AML) requirements, know-your-customer (KYC) obligations, tax reporting requirements, and obligations imposed by gaming authority licensing conditions.
• Legitimate interests: Processing carried out for magnum96's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and improvement of our services — provided such interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, and informed consent — in particular for the sending of direct marketing communications and for non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. How We Use Your Data

magnum96 uses the personal data it collects for the following purposes:

1. To create, manage, and maintain your magnum96 account and to authenticate your identity at login.
2. To process deposits, withdrawals, and all other financial transactions on the platform in Malaysian Ringgit (MYR).
3. To verify your identity and age (21+) in accordance with KYC requirements and to fulfil our obligations under applicable AML regulations.
4. To monitor gaming activity for responsible gaming purposes, including the enforcement of deposit limits, loss limits, and self-exclusion requests.
5. To detect, investigate, and prevent fraud, cheating, money laundering, and other prohibited conduct on the platform.
6. To provide customer support and to resolve complaints and disputes.
7. To send you transactional communications relating to your account, including deposit confirmations, withdrawal notifications, and security alerts.
8. To send you promotional communications and personalised offers where you have consented to receive such communications. You may opt out at any time via your account communication preferences.
9. To analyse platform usage and player behaviour in aggregate to improve the magnum96 platform, game selection, and user experience.
10. To comply with our obligations to gaming regulatory authorities and to respond to lawful requests from competent authorities.

6. Data Sharing and Disclosure

magnum96 does not sell your personal data to third parties. We may share your personal data with third parties only in the following circumstances and only to the extent necessary for the stated purpose:

• Service providers: Technology partners, payment processors (including Touch n Go eWallet, Boost, GrabPay, and FPX banking partners), KYC and identity verification providers, fraud prevention services, and cloud infrastructure providers engaged by magnum96 to support the operation of the platform. All service providers are bound by data processing agreements requiring them to process data only on magnum96's instructions and to maintain appropriate security standards.
• Regulatory and legal authorities: Where required by applicable law, court order, regulatory directive, or a lawful request from a competent governmental or gaming authority, magnum96 may be required to disclose personal data. magnum96 will notify you of such disclosure to the extent permitted by law.
• Business transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of magnum96's business, personal data may be transferred to the acquiring entity as part of that transaction, subject to appropriate confidentiality protections.
• With your consent: For any other purpose where you have provided explicit prior consent to the disclosure.

7. Cookies and Tracking Technologies

magnum96 uses cookies and similar tracking technologies on the platform. Cookies are small text files placed on your device that help the platform function correctly, remember your preferences, and analyse how the platform is used.

magnum96 uses the following categories of cookies:

• Strictly necessary cookies: These cookies are essential for the platform to function and cannot be disabled. They include session management cookies, authentication cookies that maintain your logged-in state, and security cookies used to detect and prevent fraudulent activity.
• Functional cookies: These cookies enable the platform to remember your preferences — such as your language settings, preferred game view, and responsible gaming limit configurations — to provide a more personalised experience.
• Analytics cookies: These cookies collect information about how players use the magnum96 platform — which pages are visited most often, how long sessions last, and where errors occur. This data is used in aggregate form to improve the platform and is not used to identify individual users without their consent.
• Marketing cookies: Where you have consented, these cookies track your interactions with the platform to enable magnum96 to deliver relevant promotional content and personalised offers.

You may control non-essential cookies through your browser settings or by adjusting your cookie preferences via the magnum96 platform settings. Please note that disabling certain cookies may affect the functionality of the platform.

8. Data Retention

magnum96 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following specific retention periods:

• Account data: Retained for the duration of your active account and for a minimum period of five (5) years following account closure, in accordance with our AML and regulatory record-keeping obligations.
• Transaction and financial data: Retained for a minimum period of seven (7) years in accordance with applicable financial record-keeping regulations.
• KYC documentation: Retained for a minimum of five (5) years from the date of submission, or longer where required by applicable regulatory obligations.
• Customer support records: Retained for three (3) years from the date of the interaction, or longer where the interaction relates to an unresolved dispute or ongoing investigation.
• Marketing preferences and consent records: Retained until you withdraw consent, plus a reasonable period to demonstrate compliance with consent management obligations.

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with magnum96's data destruction procedures.

9. Data Security

magnum96 implements and maintains appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, alteration, and disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the magnum96 platform
• Encrypted storage of sensitive data including passwords (stored as salted cryptographic hashes — never in plain text) and identity documents
• Role-based access controls limiting data access to authorised personnel who require it to perform their job functions
• Regular penetration testing and security audits conducted by qualified third-party security professionals
• Multi-factor authentication available for all player accounts and required for internal administrative access
• Automated fraud and anomaly detection systems monitoring for unusual login attempts, suspicious transaction patterns, and other security events

Notwithstanding the foregoing, no security system is impenetrable and magnum96 cannot guarantee the absolute security of your data. In the event of a data breach that is likely to result in a risk to your rights and freedoms, magnum96 will notify affected users and relevant authorities in accordance with applicable legal obligations.

10. Your Data Rights

Subject to applicable data protection law, you have the following rights in relation to the personal data magnum96 holds about you:

• Right of access: You have the right to request a copy of the personal data magnum96 holds about you and information about how it is being processed.
• Right to rectification: You have the right to request the correction of any inaccurate or incomplete personal data magnum96 holds about you.
• Right to erasure: You have the right to request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected. Note that this right is subject to magnum96's legal and regulatory retention obligations, which may prevent immediate deletion of certain data categories.
• Right to restriction of processing: You have the right to request that magnum96 restrict the processing of your data in certain circumstances, for example while a rectification request is being assessed.
• Right to data portability: Where processing is based on your consent or contractual necessity, you have the right to receive a copy of the personal data you have provided to magnum96 in a structured, commonly used, and machine-readable format.
• Right to withdraw consent: Where magnum96 processes your personal data based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
• Right to object: You have the right to object to the processing of your personal data where it is based on magnum96's legitimate interests, including for direct marketing purposes.

To exercise any of the above rights, please contact the magnum96 privacy team via live chat or the support email address provided on the platform. magnum96 will respond to all valid requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further two months with prior notice.

11. International Data Transfers

magnum96 operates a platform serving Malaysian players, and the majority of data processing activities take place within the operating jurisdiction. However, in certain circumstances — for example where magnum96 engages technology service providers or payment processors whose infrastructure is located outside Malaysia — your personal data may be transferred to and processed in countries outside your jurisdiction of residence.

Where such transfers occur, magnum96 ensures that appropriate safeguards are in place to protect your personal data, including the use of standard contractual clauses approved by relevant data protection authorities, binding corporate rules where applicable, and transfers only to jurisdictions that provide an adequate level of data protection as recognised under applicable law.

By using the magnum96 platform, you acknowledge and consent to the transfer of your personal data in accordance with this section.

12. Contact and Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or magnum96's handling of your personal data, please contact our privacy team through the following channels:

• Live chat: Available 24/7 on the magnum96 platform
• Email: [email protected] (plain text — not a clickable link)

magnum96 will acknowledge receipt of your query within two (2) business days and will endeavour to resolve all privacy-related requests within thirty (30) days. Where a request relates to account-level data, identity verification may be required before magnum96 can process the request.

If you are dissatisfied with magnum96's response to a privacy complaint, you have the right to escalate your complaint to the relevant data protection supervisory authority in your jurisdiction of residence.

magnum96 reserves the right to update this Privacy Policy from time to time to reflect changes in our processing activities, applicable law, or regulatory guidance. Material changes will be communicated to registered account holders by in-platform notification or email. The date of the most recent revision is always displayed at the top of this Policy.